Browse the Most Common Account and Payment Questions
We put this FAQ together based on what you actually ask — not a generic list copied from somewhere else. The questions here cover the full account cycle: opening your account, funding it through GCash, Maya or InstaPay, navigating the lobby, and cashing out back to your e-wallet. Each answer reflects how the platform actually works right now, not how a third
party thinks it works. Where steps differ depending on your device or browser, we flag that clearly. If you are checking this from Antipolo or anywhere else in the Philippines, the process is the same across regions — availability depends on local law and applies to eligible players only. We update these answers when our processes change, so what you read here
is current. For anything that needs a real-time check on your specific account — a pending transaction, a verification hold, a wallet mismatch — our live chat support is the faster path than scrolling through a FAQ.
- GCash
- Maya
- InstaPay